In the ever-changing landscape of property management, the way a company handles rent collection can make or break both landlord satisfaction and tenant relationships. Great Jones Property Management has emerged as a recognizable player in the industry, offering services that blend technology with customer service. But when it comes to their rent collection approach, landlords and property owners want to know: does it truly deliver?
The Promise of Great Jones Property Management
Great Jones markets itself as a full-service property management company focused on convenience, transparency, and maximizing returns for property owners. Their pitch includes online rent payment portals, automated reminders, and a focus on timely deposits into owner accounts. On paper, these elements sound like the hallmarks of a smooth, reliable rent collection process.
But the real measure of effectiveness lies in how these systems work in practice—especially when tenants fall behind.
How Great Jones Handles Rent Collection
At its core, Great Jones follows the industry standard for rent collection: setting due dates, sending payment reminders, and escalating to late notices if rent is not received. Their online platform allows tenants to pay using multiple methods, which is a plus in today’s increasingly digital-first rental market.
Where Great Jones stands out is its integration of technology for both tenants and landlords. Tenants can log in at any time to view balances and make payments, while landlords can track rent status in real-time. This level of visibility helps owners stay informed without needing to chase updates.
However, in scenarios where tenants stop paying entirely, the company relies on a combination of in-house follow-up and legal escalation. That means the effectiveness of recovery efforts depends heavily on the efficiency of their internal collections process—and whether they partner with a specialized agency.
Potential Gaps in the Process
While Great Jones’ system may work well for on-time payers, landlords report mixed experiences when dealing with delinquent tenants. Technology can speed up routine payments, but recovering overdue rent requires a different skill set—one that involves skip tracing, credit reporting, and persistent follow-up.
This is where many property management companies, including Great Jones, can fall short if they do not have a dedicated, experienced collections partner. Without a specialized approach, the timeline from missed payment to recovery can stretch for months, costing landlords valuable income.
If you want to dive deeper into how property managers can safeguard against unpaid rent, our article on The Role of Debt Collection in Maintaining Healthy Cash Flow for Property Managers explains why timely action is critical.
Why a Specialized Collection Partner Matters
In contrast to relying solely on internal follow-up, a contingency-based debt collection agency like Advanced Collection Bureau can step in with a more aggressive yet compliant approach. This includes advanced skip tracing to locate tenants who have moved, credit reporting to prompt repayment, and legally compliant communication strategies to maintain professionalism while pursuing debt.
By outsourcing this portion of the process, property managers—whether they’re in-house at Great Jones or independent—can focus on their core operations while increasing the likelihood of recovering funds. For a breakdown of why outsourcing can be a game-changer, check out Why Should Property Managers Outsource Debt Collection?.
Balancing Technology and Human Expertise
Great Jones’ tech-forward model is appealing to landlords who value streamlined systems. But even the best software can’t replace the human expertise needed in complex rent recovery cases. Skilled debt recovery specialists understand how to navigate the legal requirements of collections while preserving landlord reputations.
In fact, integrating both—smart technology for payment processing and a dedicated agency for past-due accounts—can create the strongest rent collection strategy. It’s an approach that blends convenience with effectiveness.
For property owners evaluating their options, our article on How to Choose the Right Property Management Company offers guidance on weighing these factors before making a commitment.
Final Thoughts
Great Jones Property Management offers a modern, tech-friendly rent collection system that works well for routine payments. However, when tenants fail to pay, property owners may benefit from supplementing Great Jones’ efforts with a dedicated collections partner. This hybrid approach ensures both speed and effectiveness in recovering overdue rent.
If you are a landlord, property manager, or investor looking for a proven solution to handle tenant debt, Advanced Collection Bureau can help. With no upfront costs, credit reporting twice a month, and a 100% US-based team, we deliver results while keeping you compliant.
Work with a team that understands both the legal side and the urgency of getting your money back. Contact us today to protect your rental income.
